This page is part of the ONYX Platform Guide
This FAQ answers the most common ONYX ownership questions in a simple format.
- riding basics
- battery care
- charging
- security
- accessories
- motor cooling
Quick FAQ
| FAQ | Answer |
|---|---|
| Do I have to carry the Key Fob? | Yes |
| Can I change modes while riding? | Yes |
| Can I ride in the rain? | Yes |
| Can I ride with a passenger? | Yes |
| Can I take my ONYX on the train? | Yes |
| Can I take my ONYX on the ferry? | Yes |
| Can I wash my ONYX? | Yes |
| Should I disconnect the battery if unused for a month? | Yes |
| Should I bring the battery inside below 32°F? | Yes |
What riding posture works best?
Lean slightly forward and keep light pressure on the handlebars (around 20 pounds or less). Avoid stiff arms to reduce wrist strain.
Should I modify my ONYX right away?
No. Avoid modifications for the first 30 days so you can confirm the bike is working correctly and avoid warranty issues.
Security
What is the safest place to store an ONYX?
Indoors. A garage, shed, or inside storage space is much safer than leaving the bike outside overnight.
What locks should I use when parking?
Use multiple layers:
- disc brake lock
- chain lock attached to a fixed object
- motorcycle cover
What tire pressure should I run?
Most 80V and 72V riders run 28–32 PSI depending on rider weight and ride preference.
| Pressure | Ride Feel |
|---|---|
| 26–28 PSI | Softer ride, more comfort |
| 30–32 PSI | Firmer ride, better efficiency |
Check pressure regularly, since lower pressure can reduce range and increase tire wear.
Battery
How long does an ONYX battery last?
With proper care, many batteries last 35,000 miles or more, typically around 4–6 years.
What temperature is safe for charging?
Charge only between:
| Temperature | Value |
|---|---|
| Minimum | 32°F (0°C) |
| Maximum | 105°F (38°C) |
Do not charge a frozen battery.
Can I ride in freezing weather?
Yes. Cold weather mainly causes temporary range loss of about 10–15%.
Charging
Can I charge an ONYX at EV charging stations?
Yes. Both 80V and 72V ONYX bikes can charge at EV stations using a J1772 adapter, but the charger must support 220–240V input. Stock 72V chargers are 120V-only and will not work, while the stock 80V charger is 220–240V compatible.
Are there chargers that allow a 72V ONYX to charge at EV stations?
Yes. Aftermarket 72V chargers that support 220–240V input are available and can be used with EV stations when paired with a J1772 adapter.
What does the 120V / 240V switch on the charger do?
It protects the charger by telling it what voltage range to expect.
| Power Source | Switch |
|---|---|
| Wall outlet | 120V |
| EV station | 240V |
12V Accessories
How much accessory power is available?
The ONYX DC-DC converter provides about:
| Parameter | Value |
|---|---|
| Peak power | ~110W |
| Continuous power | ~85W |
| Maximum current | ~10A |
For safety, keep accessories under 6–7A total.
Where can I get 12V power from the bike?
You can tap switched 12V from:
- the headlight harness
- the taillight harness
What wiring size should be used?
Use 18 AWG copper stranded or larger and add an inline fuse for protection.
Motor Cooling
What is Statorade?
Statorade is a ferrofluid used inside hub motors to improve heat transfer from the stator to the motor shell.
What does Statorade improve?
- lower internal motor temperatures
- better sustained power
- reduced thermal throttling
- improved motor longevity
Does Statorade reduce top speed?
Very slightly.
| Parameter | Change |
|---|---|
| Top speed | ~0.25 mph reduction |
| Motor RPM | ~20–30 RPM reduction |
The cooling benefits are much larger than the small speed loss.
Bottom Line
The most important ONYX ownership tips are simple:
- learn the bike slowly in Normal mode
- store the bike indoors when possible
- understand 72V vs 80V charging differences
- protect the battery from extreme temperatures
- keep accessory loads within the 12V power limits